Contractzy - Best Conga CLM Competitor & Alternative for Modern CLM Teams
Selecting the right Contract Lifecycle Management software is a transformative decision that influences how your organization creates contracts, manages risk, ensures compliance, and drives revenue growth. Contracts are critical business instruments affecting every department from legal and procurement to sales, finance, and operations. The platform you choose directly impacts contract velocity, team productivity, system integration effectiveness, and long-term scalability. As organizations evaluate CLM solutions, many seek a Conga CLM competitor or Conga CLM alternative that delivers comprehensive functionality without complex implementation, inconsistent support, or the technical dependencies associated with Salesforce-centric platforms.
Conga CLM, formed through the 2020 merger of Conga and Apttus, positions itself as a revenue lifecycle management solution offering contract management alongside CPQ (Configure, Price, Quote), document generation, and eSignature capabilities. The platform emphasizes its deep Salesforce integration and AI- powered contract intelligence. While Conga CLM offers robust features for organizations heavily invested in the Salesforce ecosystem, users consistently report significant operational challenges: complex initial setup and configuration requiring technical expertise, inconsistent customer support with slow ticket resolution, the glitchy and slow XAuthor tool for redlining, performance issues with large documents causing lag, cluttered legacy UI in administrative areas, and the challenge that design, configuration, and ongoing maintenance is significantly higher than portrayed.
As the leading Conga CLM alternative, Contractzy offers a comprehensive CLM solution that addresses these operational pain points. By combining intuitive usability, accurate AI capabilities, flexible automation, responsive support, and platform-agnostic integration, Contractzy enables organizations to implement contract management efficiently without the complexity, support frustrations, or Salesforce dependencies commonly reported by Conga CLM users.
This comprehensive comparison examines Contractzy vs Conga CLM across implementation complexity, user experience, support quality, integration flexibility, performance reliability, and total cost of ownership to help you determine which Conga CLM competitor best aligns with your organization's needs and technical environment.
Understanding the Two Platforms
What Is Conga CLM?
Conga CLM is a contract lifecycle management platform that emerged from the merger of Conga (founded for digital documentation) and Apttus (innovator in quote-to-cash solutions) in May 2020. The combined platform serves over 10,000 customers globally, positioning itself as part of the broader Conga Revenue Lifecycle Management ecosystem that includes CPQ, document automation, and eSignature capabilities.
Conga CLM focuses on:
- Salesforce-native integration with deep CRM connectivity
- Pre-approved clause libraries for contract standardization
- Automated workflows for approvals and routing
- AI-driven contract intelligence for risk analysis
- XAuthor for redlining (Microsoft Word add-in)
- Modular platform with CPQ, document generation, and CLM components
- Enterprise configurability for complex business processes
While Conga CLM offers comprehensive features, particularly for Salesforce users, real-world experiences reveal significant challenges. User reviews consistently highlight that initial implementation and configuration is undeniably complex, not "plug-and-play," usually requiring a dedicated consultant or very advanced Salesforce Admin. The XAuthor tool for managing templates and redlining is glitchy and slow, frustrating users who prefer a different redlining solution. Support ticket resolution takes considerable time, creating bottlenecks when issues arise. Performance lags occur with very large document packages during generation and sync processes. The UI feels cluttered and "legacy" in certain administrative areas compared to newer CLM platforms. Finally, design, configuration, and ongoing maintenance requirements are significantly higher than the company portrays, with users noting they often feel like they're in a custom development situation rather than configuring an existing solution.
What Is Contractzy?
Contractzy is a modern, comprehensive CLM platform designed to deliver enterprise-grade contract management without the implementation complexity, support inconsistencies, or platform dependencies associated with solutions like Conga CLM. Built for organizations of all sizes and all CRM/ERP systems, Contractzy stands out as a Conga CLM alternative by offering powerful capabilities with intuitive usability and reliable performance.
Contractzy focuses on:
- Intuitive, modern interface requiring minimal technical expertise
- Quick, streamlined implementation without consultant dependencies
- Advanced contract creation with sophisticated native editing
- Smooth negotiation tools without glitchy add-ins
- Comprehensive AI features including metadata extraction and risk analysis
- Platform-agnostic integrations with any CRM or ERP system
- Consistent, responsive support with quick ticket resolution
Reliable performance without lag, even with large documents
As the best Conga CLM competitor, Contractzy eliminates the frustrations users experience: no complex Salesforce Admin requirements, no glitchy redlining tools, no slow support responses, no performance lag with large documents, no cluttered legacy UI, and no feeling that you're in custom development rather than using configured software.
Key Differences at a Glance
1. Implementation Complexity & Setup
How easily you can deploy and configure your CLM directly impacts time-to-value and resource requirements.
Conga CLM's Implementation Experience
Conga CLM markets automated contract processes and quick deployment, but user experiences reveal a different reality. Multiple reviews note that initial implementation and configuration is undeniably complex. It is not a "plug-and-play" solution and usually requires a dedicated consultant or a very advanced Salesforce Admin to set up the initial templates and logic.
Users report that the setup was overly complex, and implementation teams prioritized meeting deadlines over designing and implementing sustainable solutions that would truly benefit companies. One reviewer specifically mentioned that they often feel as if they're more in a custom development situation than configuring a solution, noting that design, configuration, and ongoing maintenance is significantly higher than the company portrays.
Another challenge is that setting up the system, including templates and language, can be overly complex and frustrating, creating barriers to effective adoption and requiring extensive technical involvement beyond what organizations anticipate.
Contractzy's Implementation Approach
Contractzy is engineered for straightforward, quick deployment:
- Streamlined onboarding with clear implementation roadmap
- Minimal consultant dependency - business users can configure
- Pre-built best practices reducing custom development
- Clear documentation enabling self-service configuration
- Realistic expectations set during sales process
- Quick go-live without months of complex setup
- Sustainable solutions designed for long-term efficiency
Business benefit:
Teams begin realizing contract efficiency gains within weeks without extensive consultant fees, technical resource allocation, or the frustration of implementations that feel more like custom development projects.
2. Support Quality & Responsiveness
Support quality determines whether challenges become minor inconveniences or major operational disruptions.
Conga CLM's Support Experience
Conga CLM's support receives mixed reviews, with users highlighting significant inconsistencies. Multiple reviews state that the biggest challenge with Conga CLM is the time to get support tickets resolved, creating operational bottlenecks when issues arise.
More concerning feedback includes reviews noting that support is awful and not eager to help at all, with some users stating Conga "just doesn't care." Documentation is described as far from being good, with users noting that creating a product without proper support for its users is completely senseless and kills all of the interest and value.
While some users report positive experiences with customer success teams, the inconsistency creates unpredictability. One reviewer mentioned that although the tool is usually fantastic, at times it feels like the support should be stepped up, with responses not as prompt as expected in some instances, leaving teams without solutions during critical periods.
Contractzy's Support Model
As a superior Conga CLM alternative in support quality, Contractzy provides consistent, responsive assistance:
- Quick ticket resolution without extended wait times
- Responsive, caring support invested in customer success
- Comprehensive documentation that actually helps users
- Proactive issue identification preventing problems
- Consistent experience across all support interactions
- Dedicated customer success ensuring optimal platform use
- No feeling abandoned during critical situations
Outcome:
Teams maintain productivity without support-related frustrations, issues are resolved quickly and effectively, and users feel valued rather than ignored when they need assistance.
3. User Interface & User Experience
Interface design directly impacts adoption, productivity, and user satisfaction.
Conga CLM's UI Experience
Conga CLM provides functional capabilities but struggles with user experience design. Reviews note that the UI can feel a bit cluttered and "legacy" in certain administrative areas compared to some of the newer, lightweight CLM startups.
Users also mention usability challenges: "Not so user friendly. Difficult to toggle between different pages or go back and forth, which is something needed when looking in a contract repository." This navigation difficulty impacts daily productivity when users need to reference contracts or move between sections.
The administrative interface complexity creates additional barriers, requiring technical expertise to navigate effectively and making business users dependent on administrators for tasks that should be straightforward.
Contractzy's UI Experience
Contractzy prioritizes modern, intuitive user experience:
- Clean, contemporary interface familiar to modern SaaS users
- Easy navigation between contracts and features
- Straightforward toggling between pages and sections
- Business-user friendly design requiring minimal training
- Consistent experience across modules
- No cluttered "legacy" feel in any area
- Repository accessibility with logical organization
Real-world impact:
When teams can navigate the platform effortlessly, adoption accelerates, productivity increases, and IT/admin support burdens decrease significantly. Users focus on contract work, not platform navigation challenges.
4. Redlining & Template Management
Contract negotiation requires smooth, reliable redlining tools without technical frustrations.
Conga CLM's Redlining Approach
Conga CLM uses XAuthor, a Microsoft Word add-in, for template management and redlining. User feedback reveals significant challenges with this approach. Multiple reviews note that the tool for managing templates and redlining, XAuthor, is glitchy and slow, which frustrates users.
Users express strong preferences for alternatives, stating it would be preferable to have a different tool for redlining contracts that either is not a Word add-in or functions as a more effective Word add-in. They also note that a separate tool for managing templates would be ideal, indicating fundamental dissatisfaction with the current architecture.
The glitchy, slow performance creates operational friction during the critical negotiation phase, potentially delaying deal closures and frustrating both internal teams and external counterparties.
Contractzy's Redlining Approach
Contractzy provides native, smooth redlining without external tool dependencies:
- Native platform redlining without Word add-in requirements
- Fast, responsive editing without glitchiness
- Smooth negotiation workflows keeping deals moving
- No tool-switching frustration - everything in one platform
- Reliable template management integrated seamlessly
- Advanced editing capabilities for complex contracts
- No performance issues regardless of document complexity
Why this matters:
Negotiations proceed smoothly without technical interruptions, deals close faster without tool-related delays, and users work confidently without worrying about glitchy tools failing during critical moments.
5. Performance & Reliability
System performance directly impacts daily productivity and user satisfaction.
Conga CLM's Performance
Conga CLM demonstrates performance challenges that affect user experience. Multiple reviews note that with large documents, Conga CLM sometimes becomes slow, frustrating users who require quick generation and processing of documents for their business.
Users report that very large document packages can sometimes cause performance lag during the generation and sync process, creating bottlenecks in high-volume contract environments. One reviewer mentioned Governor limit issues for large documents and query template limitations that constrain platform capabilities.
Additionally, there are reports of glitches when navigating to other platforms, making the software very slow and impacting integrated workflows across business systems.
Contractzy's Performance
Contractzy is optimized for consistent, reliable performance:
- Fast processing regardless of document size
- No lag with large contracts or document packages
- Reliable generation without performance degradation
- Smooth navigation between all features
- No Governor limits constraining capabilities
- Consistent speed across all operations
- Reliable sync with integrated systems
Real-world impact:
Teams work efficiently without waiting for documents to process, large contracts don't create bottlenecks, and productivity remains high even during peak contract volumes.
6. Platform Integration Flexibility
Your CLM should integrate effectively with your existing technology ecosystem, not force platform dependencies.
Conga CLM's Integration Approach
Conga CLM emphasizes its native Salesforce integration as a core strength, which benefits organizations heavily invested in Salesforce. However, this Salesforce-centric approach creates challenges:
Users note that Conga has had some challenges integrating with other Salesforce platforms, indicating that even within the Salesforce ecosystem, integration isn't seamless. For organizations using non-Salesforce CRM or ERP systems, the platform's Salesforce-native architecture creates significant limitations.
The modular nature of the Conga platform (CPQ, CLM, document generation as separate components) can also create integration complexity when trying to connect disparate modules effectively.
Contractzy's Integration Approach
Contractzy offers platform-agnostic integrations supporting diverse technology environments:
- Any CRM integration: Salesforce, HubSpot, Zoho, and others
- Any ERP connectivity: Not limited to specific platforms
- eSignature flexibility: DocuSign, Adobe Sign, UAE Pass, and more
- Collaboration tools: Slack, Microsoft Teams seamlessly connected
- Cloud storage: Google Drive, OneDrive, and alternatives
- No platform lock-in: Choose the best tools for your business
- Straightforward integration: Without complex Salesforce Admin requirements
Business benefit:
Organizations maintain technology flexibility, selecting the best platforms for each function without CLM- imposed constraints. Integration setup is straightforward without requiring advanced technical expertise.
7. Total Cost of Ownership
Understanding true costs, including implementation, support, and ongoing maintenance, is critical for informed decisions.
Conga CLM's Cost Structure
Conga CLM does not publish transparent pricing, instead offering custom quotes based on edition (Generator, Initiator, Business, Enterprise), user count, contract volume, and selected functionalities. Third-party sources indicate basic plans starting around $35 per user per month, with costs escalating for higher tiers.
However, total cost extends beyond licensing:
- Implementation often requires dedicated consultants due to complexity
- Advanced Salesforce Admins needed for ongoing configuration and maintenance
- Support ticket resolution delays can create hidden operational costs
- XAuthor issues may require workarounds or alternative tools
- Performance issues with large documents may necessitate infrastructure investments
- Design, configuration, and maintenance effort significantly higher than portrayed
Users note that for smaller businesses, the price is quite higher, making Conga CLM challenging for organizations without enterprise budgets.
Contractzy's Cost Structure
As a cost-effective Conga CLM alternative, Contractzy provides transparent, predictable pricing:
- Clear pricing tiers published and accessible
- No consultant requirements for standard implementation
- Minimal ongoing IT/admin burden reducing operational costs
- Responsive support included without additional fees
- Reliable tools eliminating workaround costs
- Consistent performance without infrastructure workarounds
- Lower total cost of ownership across the complete lifecycle
Ideal for:
Organizations seeking budget predictability, companies wanting to avoid hidden implementation and maintenance costs, and businesses that want CLM value without enterprise-heavy pricing.
Industry-Specific Solutions
Organizations across industries require CLM solutions addressing specific operational and compliance needs.
Conga CLM's Industry Approach
Conga CLM serves organizations across finance, healthcare, technology, and legal services through its configurable platform, requiring customization to address specific industry workflows.
Contractzy's Industry Solutions
As a versatile Conga CLM competitor, Contractzy offers purpose-built solutions:
- Financial Services - Regulatory compliance, audit trails, risk management
- Healthcare - HIPAA compliance, vendor agreements, patient data protection
- Manufacturing - Supplier contracts, procurement optimization, supply chain management
- SaaS & Technology - Subscription agreements, licensing management, customer contracts
- Real Estate - Lease administration, property transactions, tenant management
Team-Specific Benefits
For Legal Teams
- Conga CLM: Offers comprehensive contract management features but requires significant configuration expertise and struggles with support responsiveness and tool glitches.
- Contractzy: Empowers legal teams with intuitive tools, responsive support, smooth redlining, and reliable performance without technical frustrations.
For Sales Teams
- Conga CLM: Native Salesforce integration benefits sales teams, though complex setup, performance lag, and XAuthor glitches can slow deal cycles.
- Contractzy: Accelerates sales cycles with fast contract generation, smooth negotiation, reliable performance, and platform-agnostic CRM integration.
For Procurement Teams
- Conga CLM: Supports procurement workflows with approval automation, though complexity and support challenges may create operational friction.
- Contractzy: Streamlines procurement operations with intuitive workflows, quick implementation, responsive support, and consistent performance.
What Organizations Value About Contractzy as a Conga CLM Alternative
Organizations choosing Contractzy as their Conga CLM alternative consistently highlight measurable outcomes:
- Straightforward implementation - No consultant requirements or "custom development" feel
- Responsive, caring support - Quick ticket resolution without feeling ignored
- Modern, clean UI - No cluttered legacy interfaces
- Smooth redlining - No glitchy tools frustrating negotiations
- Reliable performance - No lag with large documents
- Platform flexibility - Not locked into Salesforce ecosystem
- Predictable costs - Transparent pricing without hidden maintenance burdens
These outcomes translate to tangible business value: faster time-to-value, lower total cost of ownership, higher user satisfaction, smoother contract processes, and teams working productively without technical frustrations.
Final Thoughts
Both Conga CLM and Contractzy aim to modernize contract management, but they take fundamentally different approaches to complexity, support quality, and platform flexibility.
Conga CLM is positioned for:
- Large enterprises deeply invested in the Salesforce ecosystem
- Organizations with dedicated Salesforce Admins and consultant budgets
- Teams comfortable with complex setup and ongoing maintenance
- Companies willing to tolerate support inconsistencies and tool glitches
- Businesses needing integrated CPQ alongside CLM
However, as a Conga CLM competitor, Conga CLM presents significant challenges:
- Complex implementation requiring consultants or advanced Salesforce Admins
- Inconsistent support with slow ticket resolution
- Glitchy, slow XAuthor tool for redlining
- Performance lag with large documents
- Cluttered, legacy UI in administrative areas
- Design, configuration, and maintenance significantly higher than portrayed
- Feels like custom development rather than configured solution
- Salesforce dependency limiting platform flexibility
Contractzy stands out as the best Conga CLM alternative by delivering:
- Streamlined implementation without consultant dependencies
- Responsive, consistent support with quick ticket resolution
- Smooth, native redlining without glitchy Word add-ins
- Reliable performance regardless of document size
- Modern, intuitive UI across all areas
- Realistic maintenance requirements with minimal ongoing burden
- Configured solution feel not custom development
- Platform-agnostic flexibility supporting any CRM or ERP
If your organization values:
- Implementation ease: Quick deployment without consultants
- Support quality: Responsive, caring assistance
- User experience: Modern, intuitive interface
- Tool reliability: Smooth redlining without glitches
- Performance: Fast processing of all document sizes
- Platform flexibility: Not locked into Salesforce
- Cost transparency: Predictable total ownership costs
- Operational simplicity: Configured solution, not custom development
Then Contractzy offers a more reliable, accessible, and cost-effective solution as your Conga CLM alternative.
The right CLM should empower teams without complex implementations. It should provide responsive support, not slow ticket resolution. It should offer smooth tools, not glitchy add-ins. It should deliver reliable performance, not lag with large documents.
As the leading Conga CLM competitor, Contractzy represents modern CLM done right: comprehensive yet accessible, powerful yet intuitive, enterprise-capable yet affordable.
FAQs
- Why is Contractzy considered the best Conga CLM competitor?
Contractzy addresses the key challenges users experience with Conga CLM: complex implementation requiring consultants, inconsistent support with slow ticket resolution, glitchy XAuthor redlining tool, performance lag with large documents, cluttered legacy UI, and maintenance burdens higher than portrayed. As a Conga CLM alternative, Contractzy delivers streamlined implementation, responsive support, smooth native redlining, reliable performance, modern UI, and realistic operational requirements.
- Does Contractzy require Salesforce like Conga CLM?
No. Unlike Conga CLM's Salesforce-native architecture, Contractzy is platform-agnostic, integrating seamlessly with any CRM (Salesforce, HubSpot, Zoho) or ERP system. This flexibility makes Contractzy ideal as a Conga CLM alternative for organizations not heavily invested in Salesforce or those seeking technology independence.
- Can contracts be migrated from Conga CLM to Contractzy?
Yes. Contractzy provides secure, seamless contract migration from Conga CLM and other platforms. Existing contracts, metadata, templates, clause libraries, and historical data transfer with minimal disruption and no data loss, enabling smooth transition without operational interruption.
- How does Contractzy's implementation compare to Conga CLM's complexity?
Conga CLM implementations are undeniably complex, not "plug-and-play," usually requiring dedicated consultants or very advanced Salesforce Admins. Users report feeling like they're in custom development situations. Contractzy delivers streamlined implementation in weeks without consultant requirements, enabling business users to configure the platform without advanced technical expertise.
- Is Contractzy's redlining tool more reliable than XAuthor?
Yes. Conga CLM's XAuthor tool for redlining is described by users as glitchy and slow, with preferences for different solutions. Contractzy provides native, smooth redlining without Word add-in dependencies, eliminating the glitches, slowness, and frustrations users report with XAuthor.
- How does support quality compare between Contractzy and Conga CLM?
Conga CLM users report that the biggest challenge is the time to get support tickets resolved, with some describing support as awful and not eager to help. Contractzy provides responsive, consistent support with quick ticket resolution, comprehensive documentation, and proactive assistance, making it a superior Conga CLM competitor in support quality.
- Does Contractzy have performance issues with large documents like Conga CLM?
No. Conga CLM users report that with large documents, the platform sometimes becomes slow, with
performance lag during generation and sync processes. Contractzy is optimized for fast, reliable performance regardless of document size, eliminating the lag and frustration reported by Conga CLM users.
- Is Contractzy's user interface better than Conga CLM's?
Yes. Conga CLM's UI is described as cluttered and "legacy" in administrative areas, not user-friendly, and difficult to navigate between pages. Contractzy provides a modern, clean, intuitive interface across all areas with easy navigation, making it more accessible as a Conga CLM alternative for all user types.
- What are the total cost differences between Contractzy and Conga CLM?
While Conga CLM's licensing may start around $35/user/month, total costs include consultant fees for complex implementation, advanced Salesforce Admin resources for ongoing maintenance, support delays creating operational costs, and effort significantly higher than portrayed. Contractzy offers transparent pricing with minimal consultant needs, straightforward configuration, responsive support, and lower total cost of ownership.
- Can Contractzy integrate with systems beyond Salesforce?
Yes. Unlike Conga CLM's Salesforce-centric architecture, Contractzy integrates seamlessly with any CRM (Salesforce, HubSpot, Zoho), any ERP system, multiple eSignature platforms (DocuSign, Adobe Sign, UAE Pass), collaboration tools (Slack, Microsoft Teams), and cloud storage solutions. This platform-agnostic approach provides technology flexibility as a Conga CLM alternative.
- How quickly can organizations see ROI with Contractzy versus Conga CLM?
Contractzy delivers faster ROI through streamlined implementation (weeks not months), no consultant fees for standard deployment, responsive support preventing productivity loss, reliable tools without workaround costs, consistent performance eliminating infrastructure investments, and lower total costs. Organizations realize value within weeks rather than the extended timelines associated with Conga CLM's complex implementations.
- Is Contractzy suitable for organizations currently using Conga CLM?
Absolutely. Many organizations switch to Contractzy seeking a Conga CLM alternative that eliminates implementation complexity, support inconsistencies, tool glitches, performance issues, and maintenance burdens. Contractzy's migration process ensures smooth transition with full data transfer and operational continuity.
- Does Contractzy require ongoing technical maintenance like Conga CLM?
No. Conga CLM users report that design, configuration, and ongoing maintenance is significantly higher than the company portrays, often feeling like custom development. Contractzy is designed as a configured solution
with minimal ongoing maintenance requirements, eliminating the hidden burden Conga CLM users experience.
- How do I decide whether to choose Contractzy or Conga CLM? Choose Conga CLM if you:
- Are deeply invested in Salesforce with advanced internal admin expertise
- Have budget for consultants and ongoing technical maintenance
- Can tolerate support inconsistencies and slow ticket resolution
- Are comfortable with glitchy redlining tools and performance lag
- Accept complex implementations feeling like custom development
- Need integrated CPQ alongside CLM within Salesforce
Choose Contractzy if you:
- Want streamlined implementation without consultants
- Value responsive, consistent support
- Need smooth, reliable redlining tools
- Require consistent performance with all document sizes
- Prefer modern, intuitive UI across all areas
- Seek platform flexibility beyond Salesforce
- Want realistic maintenance requirements
- Prefer transparent total cost of ownership
Looking to Switch from Conga CLM?
As the leading Conga CLM competitor and best Conga CLM alternative, Contractzy supports seamless migration from Conga CLM ensuring secure data transfer, smooth transition, and operational continuity without the complexity, support frustrations, or technical dependencies you may be experiencing.
Ready to experience streamlined implementation, responsive support, and reliable tools?
Request a personalized demo to see how Contractzy addresses the challenges you may be experiencing with Conga CLM and delivers superior value for your organization.
Discover why organizations are choosing Contractzy as their reliable, accessible, and user-friendly Conga CLM alternative for modern contract lifecycle management.
